Refund and Returns Policy
We want you to be happy with what you bought. If something is not right, here is exactly how it works.
Returns are assessed in person at our shop
Every return is inspected by our team before it is accepted. Bring the item to us at Shop No. 29, Awqaf Building, Zone 56, Street 995, Building 212, Abu Hamour, Doha, Qatar during 10:00am to 1:00pm and 3:30pm to 10:00pm daily, Friday 3:30pm to 10:00pm only, along with your order number.
This applies whether you collected your order or had it delivered. We do not accept returns sent back by courier or dropped off without being checked.
Contact us first on +974 5121 1266 or admin@lingmeishop.com so we know to expect you.
Returns window
You have 7 days from the day you receive or collect your order to bring the item in.
What we can accept
To be eligible, an item must be:
- Unused and unopened
- In its original packaging, with seals intact
- Brought in with the order number
Our assessment at the shop is the final step. If the item passes, we proceed. If it does not, we will explain why.
What we cannot accept
- Opened or used shuttlecock tubes. Once a tube is opened we cannot resell it, and shuttles are affected by handling and humidity. This does not apply to faulty products, see below.
- Items damaged after delivery through use, accident or improper storage
- Items brought in after the 7 day window
What you receive
For accepted returns we offer a replacement of the same item, or an exchange for another product of equal value from our range. If you choose something more expensive, you pay the difference.
We do not give cash refunds on change-of-mind returns.
Faulty or damaged items
This is different and we treat it differently.
If an item arrives damaged or is genuinely defective, contact us within 48 hours of receiving it, with your order number and clear photographs. Then bring it to the shop for assessment.
If we confirm the fault, we will replace the item. If we cannot supply a suitable replacement, you will receive a full refund including any delivery charge you paid.
Manufacturing defects are judged on the condition of the product, not on normal wear. Shuttles are consumable and feathers breaking during play is normal wear, not a defect.
Wrong item sent
If we sent you the wrong product, that is our mistake. Contact us and we will collect it and deliver the correct item at no cost to you. If the correct item is unavailable, you will receive a full refund.
Refunds, where they apply
Refunds are issued only in the situations described above: a confirmed fault or a wrong item where no replacement is available, and for orders cancelled before dispatch.
Where a refund is due, it is processed back to the original payment method through SkipCash as soon as it is approved. How quickly it appears on your statement depends on your bank, and usually takes 7 to 14 days. That part is between your bank and the payment gateway and is outside our control.
Original delivery charges are refunded only when the return is our fault.
Cancelled orders
Orders cancelled before dispatch are refunded in full, to the original payment method.
Contact
Sanex Trading WLL Shop No. 29, Awqaf Building, Zone 56, Street 995, Building 212, Abu Hamour, Doha, Qatar
+974 5121 1266
10:00am to 1:00pm and 3:30pm to 10:00pm daily, Friday 3:30pm to 10:00pm only